:root{--bg-primary: #1a1d21;--bg-secondary: #222529;--bg-tertiary: #2c2d31;--bg-hover: #35373b;--bg-active: #1164a3;--text-primary: #d1d2d3;--text-secondary: #ababad;--text-muted: #8b8d91;--text-white: #ffffff;--accent: #1264a3;--accent-hover: #0b4c8c;--green: #2bac76;--yellow: #e8a820;--red: #e01e5a;--orange: #f2711c;--border: #3f4145;--sidebar-width: 260px;--header-height: 48px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Lato,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg-primary);color:var(--text-primary);font-size:15px;line-height:1.46;overflow:hidden}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}button{cursor:pointer;border:none;outline:none;font-family:inherit;font-size:inherit}input,textarea,select{font-family:inherit;font-size:inherit;outline:none}.app-layout{display:flex;height:100vh;width:100vw}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid 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var(--border);background:var(--bg-secondary);color:var(--text-primary);padding:9px 12px;font-size:13.5px;font-family:inherit}.hd-input-row textarea:focus{outline:none;border-color:var(--accent)}.hd-input-row textarea:disabled{opacity:.6;cursor:not-allowed}.hd-attach{width:40px;height:40px;padding:0!important;display:flex;align-items:center;justify-content:center}.hd-send{display:flex;align-items:center;gap:6px;height:40px}.hd-pending{display:flex;gap:8px;margin-bottom:8px;flex-wrap:wrap}.hd-pending-thumb{position:relative;width:56px;height:56px;border-radius:6px;overflow:hidden;border:1px solid var(--border)}.hd-pending-thumb img{width:100%;height:100%;object-fit:cover}.hd-pending-thumb button{position:absolute;inset:0;background:#0000008c;color:#fff;border:none;opacity:0;cursor:pointer;display:flex;align-items:center;justify-content:center}.hd-pending-thumb:hover button{opacity:1}.hd-error{display:flex;align-items:center;gap:8px;background:#e01e5a1a;border:1px solid var(--red);color:var(--red);border-radius:8px;padding:7px 10px;font-size:12.5px;margin-bottom:8px}.hd-error span{flex:1}.hd-error button{background:none;border:none;color:var(--red);cursor:pointer;display:flex}.hd-locked{background:#d977061a;border:1px solid var(--orange);color:var(--text-primary);border-radius:8px;padding:10px 12px;font-size:13px;margin-bottom:8px}.hd-list{flex:1;overflow-y:auto;padding:16px 20px;max-width:860px;width:100%;margin:0 auto}.hd-list-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.hd-list-head h3{font-size:14px;color:var(--text-primary);margin:0}.hd-queue-note{font-size:12px;color:var(--text-muted);margin:0 0 10px}.hd-ticket{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;border:1px solid var(--border);border-radius:10px;padding:12px 14px;margin-bottom:8px;background:var(--bg-secondary)}.hd-ticket-main{min-width:0;flex:1}.hd-ticket-title{font-size:13.5px;font-weight:600;color:var(--text-primary);display:flex;align-items:center;gap:6px;flex-wrap:wrap}.hd-ticket-summary{font-size:12.5px;color:var(--text-secondary);margin:4px 0 0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.hd-ticket-meta{display:flex;align-items:center;gap:5px;font-size:11.5px;color:var(--text-muted);margin-top:6px}.hd-ticket-actions{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.hd-ticket-actions .btn-primary,.hd-ticket-actions .btn-secondary{font-size:12px;padding:5px 12px}.hd-badge{display:inline-flex;align-items:center;gap:4px;border-radius:999px;padding:2px 8px;font-size:10.5px;font-weight:600}.hd-badge-green{background:#2bac7626;color:var(--green)}.hd-badge-amber{background:#d9770626;color:var(--orange)}.hd-badge-red{background:#e01e5a1f;color:var(--red)}.hd-badge-blue{background:#1264a326;color:var(--accent)}.hd-badge-gray{background:var(--bg-tertiary);color:var(--text-muted)}.hd-convo{width:640px;max-width:92vw;display:flex;flex-direction:column;max-height:84vh}.hd-convo-state{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.hd-convo-messages{flex:1;min-height:180px;max-height:46vh;overflow-y:auto;display:flex;flex-direction:column;gap:8px;padding:10px;border:1px solid var(--border);border-radius:10px;background:var(--bg-primary);margin-bottom:10px}.hd-chat-topbar{display:flex;align-items:center;justify-content:space-between;padding:8px 20px 0;max-width:860px;width:100%;margin:0 auto}.hd-work{display:flex;flex:1;min-height:0}.hd-work-list{width:340px;flex-shrink:0;border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}.hd-work-filters{display:flex;gap:4px;padding:10px 12px;border-bottom:1px solid var(--border);flex-wrap:wrap}.hd-filter{border:1px solid var(--border);background:var(--bg-secondary);color:var(--text-muted);border-radius:999px;padding:3px 10px;font-size:12px;cursor:pointer;display:inline-flex;align-items:center;gap:4px}.hd-filter:hover{color:var(--text-primary)}.hd-filter.active{background:var(--accent);border-color:var(--accent);color:#fff}.hd-work-rows{flex:1;overflow-y:auto}.hd-row{padding:10px 12px;border-bottom:1px solid var(--border);cursor:pointer}.hd-row:hover{background:var(--bg-hover)}.hd-row.active{background:var(--bg-active)}.hd-row-top{display:flex;gap:6px;align-items:baseline}.hd-row-id{font-size:11px;color:var(--text-muted);flex-shrink:0}.hd-row-title{font-size:13px;font-weight:600;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-row.active .hd-row-title,.hd-row.active .hd-row-id,.hd-row.active .hd-row-meta{color:var(--text-white)}.hd-row-badges{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}.hd-row-meta{font-size:11px;color:var(--text-muted);margin-top:5px}.hd-empty-slim{padding:24px 12px;text-align:center;color:var(--text-muted);font-size:13px}.hd-work-detail{flex:1;min-width:0;display:flex;flex-direction:column;overflow-y:auto}.hd-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:14px 18px;border-bottom:1px solid var(--border);flex-wrap:wrap}.hd-detail-title h3{font-size:15px;color:var(--text-primary);margin:0 0 6px}.hd-detail-customer{font-size:12px;color:var(--text-secondary);margin-top:6px}.hd-detail-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.hd-detail-actions .btn-primary,.hd-detail-actions .btn-secondary{font-size:12px;padding:6px 12px}.hd-detail-body{padding:14px 18px;display:flex;flex-direction:column;gap:14px}.hd-detail-summary{font-size:13px;color:var(--text-primary);background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.hd-detail-summary p{margin:0 0 6px}.hd-detail-summary p:last-child{margin-bottom:0}.hd-kv{font-size:12.5px;color:var(--text-secondary)}.hd-kv-good{color:var(--green)}.hd-kv-bad{color:var(--red)}.hd-detail-convo-head{display:flex;align-items:center;justify-content:space-between;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);margin-bottom:8px}.hd-detail-events .hd-event{display:flex;gap:10px;font-size:12px;padding:4px 0;border-bottom:1px dashed var(--border)}.hd-event-time{color:var(--text-muted);flex-shrink:0;width:150px}.hd-event-text{color:var(--text-secondary)}.mobile-menu-btn,.sidebar-backdrop{display:none}@media(max-width:768px){.mobile-menu-btn{display:flex;align-items:center;justify-content:center;position:fixed;top:8px;left:8px;z-index:320;width:38px;height:38px;border-radius:10px;border:1px solid var(--border);background:var(--bg-secondary);color:var(--text-primary);cursor:pointer}.sidebar-backdrop{display:block;position:fixed;inset:0;background:#00000073;z-index:300}.sidebar{position:fixed;top:0;left:0;bottom:0;z-index:310;width:min(85vw,320px);transform:translate(-105%);transition:transform .22s ease;box-shadow:4px 0 24px #00000059}.sidebar.mobile-open{transform:translate(0)}.main-content{width:100vw}.channel-header,.hd-header{padding-left:54px}.hd-work{flex-direction:column}.hd-work-list{width:100%;max-height:40vh;border-right:none;border-bottom:1px solid var(--border)}.hd-convo{width:94vw}}